US 11,929,893 B1
Utilizing customer service incidents to rank server system under test configurations based on component priority
Ramakanth Kanagovi, Hyderabad (IN); Erik Reyes, San Saba, TX (US); Virender Sharma, Austin, TX (US); Guhesh Swaminathan, Chennai (IN); and Saheli Saha, Kolkata (IN)
Assigned to Dell Products L.P., Round Rock, TX (US)
Filed by Dell Products L.P., Round Rock, TX (US)
Filed on Dec. 14, 2022, as Appl. No. 18/080,994.
Int. Cl. H04L 41/507 (2022.01); H04L 41/0866 (2022.01); H04L 41/16 (2022.01); H04L 41/5074 (2022.01)
CPC H04L 41/507 (2013.01) [H04L 41/0866 (2013.01); H04L 41/16 (2013.01); H04L 41/5074 (2013.01)] 19 Claims
OG exemplary drawing
 
1. An information handling system, comprising:
a memory to store code; and
a processor to execute code to instantiate a hardware configuration generator to generate a plurality of platform configurations, the hardware configuration generator configured to:
provide a ranked list of the platform configurations;
receive platform customer service request information;
provide a ranked list of part numbers associated with the platform configurations based upon the customer service request information; and
modify the ranked list of platform configurations based upon the ranked list of part numbers;
wherein the ranked list of platforms is determined as a set of system total scores for each platform, the system total score for each platform being determined as:
Stot=(WNUDD*SNUDD)+(Wcomp*Scomp)+(Wcom*Scom)+(WAS*SAS)+(WCIP*SCIP),
where Stot is a system total score, WNUDD is a New, Unique, Distinct, and Difficult (NUDD) element list weight, SNUDD is a NUDD score, Wcomp is a component weight, Scomp is a component score, Wcom is a commodities weight, Scom is a commodities score, WAS is an as-shipped weight, SAS is an as-shipped score, WCIP is an component issue priority weight, and SCIP is a component issue priority score.