US 11,928,897 B2
Methods and apparatus for determining wait times
Shengyang Zhang, Santa Clara, CA (US); Mingang Fu, Palo Alto, CA (US); Arun Prasad Nagarathinam, Milpitas, CA (US); Apeksha Mehta, Mountain View, CA (US); Pawan Kumar, Sunnyvale, CA (US); Madhavan Kandhadai Vasantham, Dublin, CA (US); Ankit Jasuja, San Jose, CA (US); Surnaik Prakash Srivastava, Santa Clara, CA (US); Jennifer Chen, Union City, CA (US); and Vidyanand Krishnan, Sunnyvale, CA (US)
Assigned to Walmart Apollo, LLC, Bentonville, AR (US)
Filed by Walmart Apollo, LLC, Bentonville, AR (US)
Filed on Dec. 16, 2021, as Appl. No. 17/552,799.
Application 17/552,799 is a continuation of application No. 16/666,109, filed on Oct. 28, 2019, granted, now 11,244,529.
Prior Publication US 2022/0108579 A1, Apr. 7, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G07C 11/00 (2006.01); G06N 20/00 (2019.01); G06Q 10/04 (2023.01); G06Q 10/06 (2023.01); G06Q 30/016 (2023.01); G06Q 30/02 (2023.01); H04M 3/523 (2006.01)
CPC G07C 11/00 (2013.01) [G06N 20/00 (2019.01); G06Q 10/04 (2013.01); G06Q 10/06 (2013.01); G06Q 30/016 (2013.01); G06Q 30/02 (2013.01); H04M 3/5238 (2013.01); G07C 2011/04 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system comprising:
a first computing device communicatively coupled to a second computing device, wherein the first computing device is configured to:
obtain, from the second computing device, check-in data indicating an arrival of a user of the second computing device at a first location;
in response to obtaining the check-in data, determine current wait times;
determine a first number of customers waiting for service;
determine a first number of associates available to assist the first number of customers;
determine an expected wait time for the user operating the second computing device based at least on the current wait times, the first number of customers waiting for service, and the first number of associates available; and
transmit the expected wait time to the second computing device.