US 11,928,691 B2
Method and system for managing warranty claims associated with information handling systems
Prasoon Kumar Sinha, Bangalore (IN); K N Ravishankar, Bangalore (IN); and Smruti Ranjan Debata, Bangalore (IN)
Assigned to Dell Products L.P., Round Rock, TX (US)
Filed by Dell Products L.P., Round Rock, TX (US)
Filed on Jul. 27, 2021, as Appl. No. 17/386,398.
Claims priority of application No. 202111026096 (IN), filed on Jun. 11, 2021.
Prior Publication US 2022/0398597 A1, Dec. 15, 2022
Int. Cl. G06F 16/23 (2019.01); G06F 11/30 (2006.01); G06F 21/60 (2013.01); G06F 21/64 (2013.01); G06Q 30/012 (2023.01)
CPC G06Q 30/012 (2013.01) [G06F 11/3058 (2013.01); G06F 11/3079 (2013.01); G06F 16/2379 (2019.01); G06F 21/602 (2013.01); G06F 21/64 (2013.01); G06F 2201/835 (2013.01); G06F 2201/86 (2013.01); G06Q 2220/00 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for managing warranty claims associated with computing devices, the method comprising:
identifying, by a warranty measuring model executed by a computing device, a first change event of change events associated with the computing device, wherein the change events comprise adding, removing, and replacing a hardware component of hardware components of the computing device through monitoring of the hardware components by the warranty measuring model;
in response to identifying the first change event:
obtaining first change information associated with the first change event, wherein obtaining the first change information comprises generating the first change information by the warranty measuring model through the monitoring;
making a first determination that the first change event is not associated with an entry of a warranty audit table (WAT); and
in response to the first determination:
generating a new WAT entry in the WAT using the first change information and an initial timestamp;
identifying, by the warranty measuring model, a second change event of the change events associated with the computing device;
in response to identifying the second change event:
obtaining second change information associated with the second change event;
making a second determination that the second change event is associated with an existing WAT entry of the WAT; and
in response to the second determination:
 updating the existing WAT entry using the second change information and a final timestamp.