US 11,915,321 B2
Configuration and transfer of image data using a mobile device
Jennifer A. Brandmaier, Chicago, IL (US); Mark E. Faga, Evanston, IL (US); Robert H. Johnson, Hoffman Estates, IL (US); Daniel Koza, Hinsdale, IL (US); William Loo, Arlington Heights, IL (US); Clint J. Marlow, Barrington Hills, IL (US); and Kurt M. Stricker, Northfield, IL (US)
Assigned to Allstate Insurance Company, Northbrook, IL (US)
Filed by Allstate Insurance Company, Northbrook, IL (US)
Filed on Aug. 2, 2022, as Appl. No. 17/879,063.
Application 17/879,063 is a continuation of application No. 17/026,598, filed on Sep. 21, 2020, granted, now 11,403,713.
Application 17/026,598 is a continuation of application No. 15/855,057, filed on Dec. 27, 2017, granted, now 10,810,677, issued on Oct. 20, 2020.
Application 15/855,057 is a continuation of application No. 15/374,278, filed on Dec. 9, 2016, granted, now 11,532,049.
Application 15/374,278 is a continuation of application No. 14/269,387, filed on May 5, 2014, granted, now 11,532,048.
Application 14/269,387 is a continuation of application No. 13/587,630, filed on Aug. 16, 2012, abandoned.
Prior Publication US 2022/0366511 A1, Nov. 17, 2022
Int. Cl. G06Q 40/08 (2012.01); H04N 5/44 (2011.01); H04N 23/63 (2023.01)
CPC G06Q 40/08 (2013.01) [H04N 5/44 (2013.01); H04N 23/63 (2023.01)] 22 Claims
OG exemplary drawing
 
1. A method comprising:
executing, by an enhanced claims processing server, an automated claims processing process comprising:
transmitting instructions to a mobile device to capture images related to a damage of an insured item;
receiving, from the mobile device, a plurality of captured images related to damage of the insured item;
processing the plurality of sets of image data to determine whether the plurality of sets of image data satisfies at least one objective criterion indicating suitability of the plurality of captured images;
determining that a set of images of the plurality of captured images satisfies the at least one objective criterion;
based on determining a first image of the plurality of captured images does not satisfy the at least one objective criterion, transmitting instructions to the mobile device to provide an audio description of the damage to the insured item as the first image of the plurality of captured images does not satisfy the at least one objective criterion;
receiving, from the mobile device, a captured audio file related to the damage of the insured item;
processing the captured audio file to generate a first set of text data corresponding to the captured audio file;
generating, based on the first set of text data, a replacement image corresponding to the captured audio file; and
responsive to a determination that the replacement image satisfies the at least one objective criterion, transmitting an indication that the set of images and the first set of text data satisfy criteria that, when satisfied, indicate that the set of images and the first set of text data is acceptable to determine a cost estimate associated with the damage to the damaged object.