US 11,895,675 B2
Systems and methods for automatically assigning voice communication channels to employees in quick service restaurants
David O'Gwynn, Oceanside, CA (US); and Rick Evan Schwartz, Carlsbad, CA (US)
Assigned to H.M. Electronics, Inc., Carlsbad, CA (US)
Filed by H.M. Electronics, Inc., Carlsbad, CA (US)
Filed on Mar. 6, 2023, as Appl. No. 18/179,213.
Application 18/179,213 is a continuation of application No. 17/869,639, filed on Jul. 20, 2022, granted, now 11,665,713.
Application 17/869,639 is a continuation of application No. 16/947,711, filed on Aug. 13, 2020, granted, now 11,452,073, issued on Sep. 20, 2022.
Prior Publication US 2023/0209574 A1, Jun. 29, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04H 20/71 (2008.01); H04W 72/30 (2023.01); G06F 9/445 (2018.01); G06Q 10/105 (2023.01); H04L 12/18 (2006.01); H04W 4/08 (2009.01); H04W 72/51 (2023.01)
CPC H04W 72/30 (2023.01) [G06F 9/4451 (2013.01); G06Q 10/105 (2013.01); H04L 12/185 (2013.01); H04W 4/08 (2013.01); H04W 72/51 (2023.01)] 22 Claims
OG exemplary drawing
 
21. A communication system configured for assigning particular voice communication channels used by communication devices, wherein the communication devices include a first communication device, the system comprising:
electronic storage configured to electronically store information, wherein the information represents associations of individual voice communication channels with communication groups, wherein individual ones of the communication groups are specific to one or more roles and/or responsibilities in a professional environment, wherein individual associations are between the individual voice communication channels and subsets of the communication groups, wherein the communication groups include a first communication group and a second communication group; and
one or more hardware processors configured by machine-readable instructions to:
receive, from a first person, first user input that identifies one or more of the first person, a first role of the first person, and/or the first communication group;
automatically configure the first communication device according to a first set of communication channel assignments, wherein a first communication channel is assigned to a first subset of the communication groups, wherein the first subset includes the first communication group and at least one other communication group, wherein a second communication channel is assigned to a second subset of the communication groups, and wherein the second subset is different from the first subset;
receive a first device-specific packet from the first communication device, wherein the first device-specific packet includes packetized uplink information based on audio information captured by the first communication device, wherein the first device-specific packet is targeted to the first communication group;
generate a first downlink packet that includes packetized downlink information based on audio information previously received in device-specific packets that were targeted to individual ones of the subsets of the communication groups, wherein at least part of the packetized downlink information is organized in a set of broadcast channels, wherein individual broadcast channels are used for the audio previously received in the device-specific packets that were targeted to the individual ones of the subsets of the communication groups;
receive, by the first communication device, user input that selects a given communication channel, wherein the given communication channel is one of the first communication channel or the second communication channel; and
transmit the first downlink packet to a set of the communication devices, including the first communication device, for presenting audio information associated with individual ones of the subsets of the communication groups that include the given communication channel as selected.