CPC H04M 3/5175 (2013.01) [G06F 9/54 (2013.01); G06N 20/00 (2019.01); G06Q 10/06398 (2013.01); G06Q 10/063114 (2013.01); G06Q 10/063118 (2013.01); G06Q 10/103 (2013.01); G06Q 30/016 (2013.01); H04L 63/04 (2013.01); G06Q 50/2057 (2013.01)] | 20 Claims |
1. A contact center server, comprising:
one or more processors; and
one or more non-transitory computer-readable media storing computer-executable instructions that, when executed, cause the one or more processors to perform operations comprising:
hosting, at the contact center server, a desktop application and a plurality of images associated with containerized applications for interacting with customers;
receiving, from a first thick client device running the desktop application, a request for a container image associated with a first containerized application of the containerized applications;
transmitting, to the first thick client device, the container image associated with a first containerized application;
receiving, from the first thick client device running the first containerized application within the desktop application, first interaction data associated with a first current interactive communication session of the first thick client device with a first customer;
providing the first interaction data to a trained machine-learned model; and
outputting, to the first thick client device, data based at least in part on an output of the trained machine-learned model.
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