US 11,895,072 B2
Intelligent sorting of time series data for improved contextual messaging
Jonathan Shek Wing Lee, Richmond Hill (CA)
Assigned to Capital One Services, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Mar. 13, 2023, as Appl. No. 18/120,621.
Application 18/120,621 is a continuation of application No. 17/399,561, filed on Aug. 11, 2021, granted, now 11,611,524.
Prior Publication US 2023/0216821 A1, Jul. 6, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 51/216 (2022.01); H04L 51/04 (2022.01); G06V 30/19 (2022.01); G06N 20/20 (2019.01); G06F 18/23 (2023.01); G06F 18/24 (2023.01)
CPC H04L 51/216 (2022.05) [G06F 18/23 (2023.01); G06F 18/24 (2023.01); G06N 20/20 (2019.01); G06V 30/19093 (2022.01); G06V 30/19173 (2022.01); H04L 51/04 (2013.01)] 17 Claims
OG exemplary drawing
 
1. A computer-implemented method comprising:
receiving, by a server, a plurality of chat messages, wherein each chat message includes a timestamp that indicates a time at which each chat message was transmitted to the server;
determining a first chronologic order of the timestamps;
identifying, using a first machine learning classifier, a chat message, in the plurality of chat messages, as a candidate for reordering based on:
a timestamp difference between the chat message and a previous chat message, wherein the timestamp difference is assigned a first weight;
a similarity score between the chat message and the previous chat message, wherein the similarity score is assigned a second weight; and
the first weight and the second weight;
generating a second order of the plurality of chat messages based on the identified candidates for reordering; and
providing, to a client device, a transcript of the chat messages associated with the second order and an indication that at least one chat message has been repositioned.