US 11,895,063 B2
Interactive input support system and interactive input support method
Shogo Ohta, Tokyo (JP); and Kota Shirakura, Tokyo (JP)
Assigned to KUZEN Inc., Tokyo (JP)
Appl. No. 17/629,124
Filed by KUZEN Inc., Tokyo (JP)
PCT Filed Jul. 23, 2020, PCT No. PCT/JP2020/028592
§ 371(c)(1), (2) Date Jan. 21, 2022,
PCT Pub. No. WO2021/015284, PCT Pub. Date Jan. 28, 2021.
Claims priority of application No. 2019-135620 (JP), filed on Jul. 23, 2019.
Prior Publication US 2022/0303232 A1, Sep. 22, 2022
Int. Cl. G06F 15/16 (2006.01); H04L 51/02 (2022.01); G06F 40/205 (2020.01); G06F 3/0481 (2022.01)
CPC H04L 51/02 (2013.01) [G06F 3/0481 (2013.01); G06F 40/205 (2020.01)] 10 Claims
OG exemplary drawing
 
1. An interactive input support system included in an information processing system that has a terminal device used by a user, a plurality of servers, and the interactive input support system supporting command input in interacting when a user enters a command into at least one of the plurality of servers in order to allow the user to use a given service, the plurality of servers each providing a different network service from at least one of the network service of the other server system, the interactive input support system comprising a processor programmed to:
receive an input text that is entered by the user and is transmitted from the terminal device, and recognize the received input text;
manage a storage having a plurality of scenario data and user information, the plurality of scenario data each being data generated based on a scenario that is used for each of the services based on a recognized input text, the user information being information related to the user, being information that is requested from at least one of the plurality of servers when the user uses the service, and being stored in association with the each of the scenario data;
identify the user who enters the input text transmitted from the terminal device as a specific user;
detect a timing when the input text is inputted, as a specific timing;
select at least one of the plurality of scenario data, and at least one of the plurality of servers among from the plurality of servers based on the specific timing, the recognized input text and a terminal device ID;
generate the command based on the selected scenario data, the command being a command that is outputted into the selected server when providing the corresponding service to the specific user;
output the generated command to the selected sever;
obtain service related information from the selected server, and provide obtained service related information to the terminal device of the specific user;
perform a guiding control process guiding the specific user for entering the input text based on the selected scenario data, and that generates the command being output to the selected server based on the input text entered and recognized by the guiding control process and the user information of the specific user.