US 11,893,589 B2
Automated support query
Grzegorz Piotr Szczepanik, Cracow (PL); Piotr Kalandyk, Zielonki (PL); Pawel Tadeusz Januszek, Cracow (PL); and Michal Maciej Zalas, Cracow (PL)
Assigned to International Business Machines Corporation, Armonk, NY (US)
Filed by International Business Machines Corporation, Armonk, NY (US)
Filed on Sep. 15, 2020, as Appl. No. 17/021,000.
Prior Publication US 2022/0084041 A1, Mar. 17, 2022
Int. Cl. G06F 11/22 (2006.01); G06Q 30/016 (2023.01); G06F 11/00 (2006.01); G06F 16/33 (2019.01); G06F 40/103 (2020.01); G06F 40/237 (2020.01)
CPC G06Q 30/016 (2013.01) [G06F 11/006 (2013.01); G06F 16/3344 (2019.01); G06F 40/103 (2020.01); G06F 40/237 (2020.01); G06F 2201/865 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method comprising:
automatically identifying an error during execution of an application;
in response to automatically identifying the error, automatically producing a support query for the error using source code for the application, the support query including context information for the error; and
displaying the support query to a user.