US 11,893,504 B2
Enterprise communication channel assistance
Rohit Pradeep Shetty, Bangalore (IN); and Ramanandan Nambannor Kunnath, Bangalore (IN)
Assigned to VMware, Inc., Palo Alto, CA (US)
Filed by VMware LLC, Palo Alto, CA (US)
Filed on Aug. 19, 2022, as Appl. No. 17/891,206.
Claims priority of application No. 202241036950 (IN), filed on Jun. 28, 2022.
Prior Publication US 2023/0419126 A1, Dec. 28, 2023
Int. Cl. H04L 51/02 (2022.01); G06N 5/022 (2023.01); H04L 67/50 (2022.01)
CPC G06N 5/022 (2013.01) [H04L 51/02 (2013.01); H04L 67/535 (2022.05)] 20 Claims
OG exemplary drawing
 
1. A system comprising:
at least one computing device;
at least one application executed by the at least one computing device, wherein the at least one application causes the at least one computing device to at least:
obtain application usage data corresponding to user interactions, by a plurality of enterprise users, on available communication channels within an enterprise environment;
generate from the application usage data a plurality of knowledge graphs, each knowledge graph representing an individual enterprise user communicating over two or more of the available communication channels with other enterprise users;
obtain a request to provide an optimal communication channel for contacting the individual enterprise user, wherein the request is received from a front-end interface to the at least one application; and
based on the knowledge graph representing the individual enterprise user, provide at least one optimal communication channel for contacting the individual enterprise user to the front-end interface, wherein the at least one optimal communication channel is represented in the knowledge graph.