US 11,893,358 B1
Intent-based query and response routing between users and backend services
Ramanathan Lakshmikanthan, Santa Clara, CA (US); Sameer Dilip Merchant, Sunnyvale, CA (US); and Gaurav Sharma, Mountain View, CA (US)
Assigned to Palo Alto Networks, Inc., Santa Clara, CA (US)
Filed by Palo Alto Networks, Inc., Santa Clara, CA (US)
Filed on Aug. 24, 2023, as Appl. No. 18/455,165.
Int. Cl. G06F 40/40 (2020.01); G06F 16/332 (2019.01)
CPC G06F 40/40 (2020.01) [G06F 16/3325 (2019.01); G06F 16/3329 (2019.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
submitting a first prompt to a set of one or more large language model (LLM) based intent classifiers to obtain at least a first intent classification, wherein the first prompt is based on a first user query received via a first interface;
routing the first user query to at least one of a plurality of backend services based, at least partly, on the first intent classification;
detecting a first query response from at least one of the plurality of backend services;
determining that the first query response corresponds to the first user query; and
responding to the first user query based, at least in part, on the first query response.