US 11,893,150 B2
Systems and methods for multi-point validation in communication network with associated virtual reality application layer
James Alexander, Dripping Springs, TX (US); Harold Joseph Kennedy, Winter Park, FL (US); Stephen Thomas Shannon, Charlotte, NC (US); and David Smiddy, Chadds Ford, PA (US)
Assigned to BANK OF AMERICA CORPORATION, Charlotte, NC (US)
Filed by BANK OF AMERICA CORPORATION, Charlotte, NC (US)
Filed on Jun. 28, 2022, as Appl. No. 17/851,386.
Prior Publication US 2023/0418365 A1, Dec. 28, 2023
Int. Cl. G06F 3/01 (2006.01); G06Q 20/40 (2012.01); G06F 1/16 (2006.01)
CPC G06F 3/011 (2013.01) [G06Q 20/401 (2013.01); G06F 1/163 (2013.01)] 17 Claims
OG exemplary drawing
 
1. A system for augmented reality emulation facilitating user interactions, the system comprising:
a memory device; and
a processing device operatively coupled to the memory device, wherein the processing device is configured to execute computer-readable program code to:
receive an interaction request from a user via an augmented reality device, wherein the interaction request comprises a request to communicate with an entity regarding a resource account;
verify the user's identity via third party decentralized register;
generate an augmented reality session in response to the interaction request via a machine learning engine, wherein generating an augmented reality session comprises initiating a customer service session with the user via depiction of a dynamic avatar, and wherein the dynamic avatar is altered based on the interaction initiated by the user;
transmit a real-time video stream of the dynamic avatar to the augmented reality device; and
continually update the real-time video stream in response to one or more user inputs received via the augmented reality device.