CPC H04N 7/147 (2013.01) [H04L 65/1083 (2013.01); H04M 3/00 (2013.01); H04M 3/5183 (2013.01); H04M 7/0027 (2013.01); H04N 21/00 (2013.01); H04W 4/16 (2013.01)] | 26 Claims |
2. A system for providing a screen switching service during call counseling, comprising:
a user terminal unit for establishing a communication call;
a counselor terminal unit for making a request for switching of a terminal screen of the user terminal unit into a counsel data screen for counseling by originating or terminating the communication call;
a screen switching service unit for making a control to generate a data call for the user terminal unit and then transfer the counsel data screen through the data call to the user terminal unit, in response to the request during the communication call; and
a content providing unit for providing the counsel data screen.
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