CPC H04N 7/147 (2013.01) [H04L 65/1083 (2013.01); H04M 3/00 (2013.01); H04M 3/5183 (2013.01); H04M 7/0027 (2013.01); H04N 21/00 (2013.01); H04W 4/16 (2013.01)] | 24 Claims |
1. A method for providing a screen switching service during call counseling, comprising:
a service request receiving step of receiving a request for provision of a screen switching service for a terminal screen of a user terminal device into a counsel data screen for counseling from a counselor terminal device which is in a communication call with the user terminal device;
a service information forming step of forming screen switching control information including an access route of the counsel data screen;
an information transmitting step of transmitting the screen switching control information to the user terminal device;
a data call connection step of generating a data call of the user terminal device based on the screen switching control information during the communication call; and
a screen switching step of switching the terminal screen into the counsel data screen by transferring the counsel data screen to the user terminal device through the data call.
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