US RE49,795 E1
System and method for providing a screen switching service during call counseling and device applied thereto
Yong Jin Kim, Seoul (KR)
Assigned to CALLGATE CO., LTD., Seoul (KR)
Appl. No. 17/742,055
Filed by CALLGATE CO., LTD., Seoul (KR)
PCT Filed Jan. 12, 2011, PCT No. PCT/KR2011/000229
§ 371(c)(1), (2), (4) Date Nov. 6, 2012,
PCT Pub. No. WO2012/096418, PCT Pub. Date Jul. 19, 2012.
Application 17/742,055 is a reissue of application No. 13/696,508, filed on Jan. 12, 2011, granted, now 8,825,023, issued on Sep. 2, 2014.
Int. Cl. H04W 88/02 (2009.01); H04N 7/14 (2006.01); H04L 65/1083 (2022.01); H04M 3/00 (2006.01); H04M 3/51 (2006.01); H04M 7/00 (2006.01); H04N 21/00 (2011.01); H04W 4/16 (2009.01)
CPC H04N 7/147 (2013.01) [H04L 65/1083 (2013.01); H04M 3/00 (2013.01); H04M 3/5183 (2013.01); H04M 7/0027 (2013.01); H04N 21/00 (2013.01); H04W 4/16 (2013.01)] 24 Claims
OG exemplary drawing
 
1. A method for providing a screen switching service during call counseling, comprising:
a service request receiving step of receiving a request for provision of a screen switching service for a terminal screen of a user terminal device into a counsel data screen for counseling from a counselor terminal device which is in a communication call with the user terminal device;
a service information forming step of forming screen switching control information including an access route of the counsel data screen;
an information transmitting step of transmitting the screen switching control information to the user terminal device;
a data call connection step of generating a data call of the user terminal device based on the screen switching control information during the communication call; and
a screen switching step of switching the terminal screen into the counsel data screen by transferring the counsel data screen to the user terminal device through the data call.