US 11,870,835 B2
Word-based representation of communication session quality
Sandesh Chopdekar, Pune (IN); Pushkar Yashavant Deole, Pune (IN); Navin Daga, Silapathar (IN); and Valentine C. Matula, Granville, OH (US)
Assigned to Avaya Management L.P., Morristown, NJ (US)
Filed by Avaya Management L.P., Durham, NC (US)
Filed on Feb. 23, 2021, as Appl. No. 17/182,512.
Prior Publication US 2022/0272141 A1, Aug. 25, 2022
Int. Cl. H04L 65/80 (2022.01); H04L 43/0829 (2022.01); G10L 15/30 (2013.01); G10L 15/08 (2006.01); G10L 15/22 (2006.01); H04L 65/403 (2022.01)
CPC H04L 65/80 (2013.01) [G10L 15/08 (2013.01); G10L 15/22 (2013.01); G10L 15/30 (2013.01); H04L 43/0829 (2013.01); H04L 65/403 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
during a communication session between a first endpoint operated by a first participant and a second endpoint operated by a second participant:
determining a first number of words spoken by the first participant during a period of time based on sound captured by the first endpoint for inclusion on the communication session;
determining a second number of the words spoken by the first participant during the period of time based on audio received at the second endpoint via the communication session; and
upon determining that an inconsistency exists between the first number and the second number, notifying at least one of the first participant and the second participant about the inconsistency.