US 11,870,752 B2
Protecting the integrity and privacy of data shared over a remote connection from risks in the remote environment
Leonard M. Discenza, Arlington, VA (US)
Assigned to COGNOSANTE HOLDINGS, LLC, Falls Church, VA (US)
Filed by Cognosante Holdings, LLC, Falls Church, VA (US)
Filed on May 27, 2020, as Appl. No. 16/884,797.
Application 16/884,797 is a continuation of application No. 15/992,984, filed on May 30, 2018, granted, now 10,812,450.
Prior Publication US 2020/0287870 A1, Sep. 10, 2020
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 29/06 (2006.01); H04L 9/40 (2022.01)
CPC H04L 63/0209 (2013.01) [H04L 63/1416 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
providing, to a first agent device, remote access to a server resource;
obtaining remote environment data from the first agent device and communication data exchanged between the first agent device and a first client device;
detecting a change in sentiment in the communication data exchanged between the first agent device and the first client device, wherein detecting a change in sentiment comprises applying speech analysis to the communication data to detect the change in sentiment; and
in response to detecting the change in sentiment, displaying the remote environment data at a graphical user interface on a supervisor device.