CPC H04L 63/0209 (2013.01) [H04L 63/1416 (2013.01)] | 20 Claims |
1. A method comprising:
providing, to a first agent device, remote access to a server resource;
obtaining remote environment data from the first agent device and communication data exchanged between the first agent device and a first client device;
detecting a change in sentiment in the communication data exchanged between the first agent device and the first client device, wherein detecting a change in sentiment comprises applying speech analysis to the communication data to detect the change in sentiment; and
in response to detecting the change in sentiment, displaying the remote environment data at a graphical user interface on a supervisor device.
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