US 11,870,740 B2
Intelligent, personalized, and dynamic chatbot conversation
Yi Zhang, Kirkland, WA (US); Omar Aftab, Newcastle, WA (US); Eslam Kamal Abdelaal Abdelreheem, Sammamish, WA (US); Mohammed Mustafa Mohammed Ali Moussa, Cairo (EG); Senthilkumar Chandramohan, Sammamish, WA (US); and Ahmed Mostafa Othman Abdelmotaleb, Kirkland, WA (US)
Assigned to Microsoft Technology Licensing, LLC, Redmond, WA (US)
Filed by Microsoft Technology Licensing, LLC, Redmond, WA (US)
Filed on Sep. 1, 2022, as Appl. No. 17/901,366.
Application 17/901,366 is a continuation of application No. 17/246,461, filed on Apr. 30, 2021, granted, now 11,451,496.
Prior Publication US 2022/0417187 A1, Dec. 29, 2022
Int. Cl. G06F 15/16 (2006.01); H04L 51/02 (2022.01)
CPC H04L 51/02 (2013.01) 18 Claims
OG exemplary drawing
 
7. A method, comprising:
receiving a first plurality of phrases corresponding to a first property;
generating a first refined model, based on a first generic model and the first plurality of phrases, without additional training beyond training used to generate the first generic model, wherein the first refined model corresponds to the first property, and wherein the first generic model is trained using machine learning;
enabling a first conversation between a first chatbot and a first end user;
determining whether a value of the first property for the first end user is stored in a database;
upon determining that the value of the first property for the first end user is not stored in the database, via the first chatbot, during the first conversation, using the first refined model tob dynamically query to the first end user to determine a value of the first property for the first end user; and
enabling a second property of the plurality of properties to be specified.