US 11,869,501 B2
Processing multi-party conversations
Jodi Kodish-Wachs, Alburquerque, NM (US)
Assigned to CERNER INNOVATION, INC., Kansas City, MO (US)
Filed by CERNER INNOVATION, INC., Kansas City, KS (US)
Filed on Jun. 9, 2021, as Appl. No. 17/343,378.
Application 17/343,378 is a continuation of application No. 16/229,918, filed on Dec. 21, 2018, granted, now 11,062,704.
Prior Publication US 2021/0295844 A1, Sep. 23, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. G10L 15/22 (2006.01); G10L 15/18 (2013.01); G10L 21/028 (2013.01)
CPC G10L 15/22 (2013.01) [G10L 15/1815 (2013.01); G10L 21/028 (2013.01); G10L 2015/223 (2013.01)] 30 Claims
OG exemplary drawing
 
1. A system for providing natural language detection or processing (NLP) of dialogue data, the system comprising:
one or more processors;
one or more computer storage memory having computer-executable instructions stored thereon that, when executed by the one or more processors, cause the one or more processors to:
retrieve, from the one or more computer storage memory, dialogue data associated with a plurality of utterances that includes a first utterance of a first entity;
determine that a target concept, of the dialogue data, is in a first dialogue segment associated with the first utterance, wherein the target concept is determined based on the first utterance in the first dialogue segment having a highest weight for relevancy to a knowledge domain;
determine a dialogue goal for the target concept; and
generate a structured link associating the target concept to the dialogue goal.