US 11,868,599 B2
Cargo vessel operator emergency response system, with operator directives, incident data recording and reporting, and automated relevant party notification
Barry Conlon, Leander, TX (US); Ronald J. Greene, Austin, TX (US); and David Broe, Blackrock (IE)
Assigned to Overhaul Group, Inc., Austin, TX (US)
Filed by OVERHAUL GROUP, INC., West Lake Hills, TX (US)
Filed on Nov. 2, 2020, as Appl. No. 17/087,545.
Claims priority of provisional application 62/929,823, filed on Nov. 2, 2019.
Prior Publication US 2021/0132784 A1, May 6, 2021
Int. Cl. G06F 3/04847 (2022.01); G10L 15/22 (2006.01); G07C 5/00 (2006.01)
CPC G06F 3/04847 (2013.01) [G07C 5/006 (2013.01); G10L 15/22 (2013.01); G10L 2015/223 (2013.01)] 23 Claims
OG exemplary drawing
 
1. A method for automated incident processing and response, the method comprising:
receiving an input identifying an occurrence of an incident associated with a shipment entity, the shipment entity being one or more of a vessel, an operator, and a cargo being transported via the vessel;
in response to the input, presenting on a user interface (UI) of an operator mobile communication device (MCD), one or more selectable incident reporting options to activate incident response, data recording, and reporting (IRDRR) protocols;
generating and presenting on the UI an incident response module that instructs the operator of specific sequence of steps to take to complete an incident information gathering and response process;
presenting a list of Do's and Don'ts for the operator to read and follow, the Do's and Don'ts corresponding to an identified type of incident;
presenting specific prompts advising the operator what not to say and directives comprising speech suggestions that limits an exposure of the operator;
transmitting to an incident management server (IMS) of a shipment tracking system a notification of the incident involving the shipment entity;
in response to the notification, receiving a phone call from the IMS to complete a health check on the operator, the health check comprising a query to provide a real-time, live update on whether the incident involves an emergency situation, wherein the IMS escalate situation by communicating with a local first responder or emergency dispatch, in response to not receiving an answer to the phone call;
in response to the operator answering the phone call, presenting a query to verify the operator by requesting the operator provide a specific passphrase and/or security code within a prescribe period of answering the phone call; and
in response to the operator not being able to provide the specific passphrase and/or security code, triggering the IMS to escalate situation by communicating with a local first responder or emergency dispatch.