CPC H04L 63/0227 (2013.01) [G06Q 30/0281 (2013.01); H04L 63/0892 (2013.01); H04M 3/5191 (2013.01); H04M 3/523 (2013.01); H04M 3/5238 (2013.01)] | 20 Claims |
1. A method, comprising:
placing, by one or more computing devices, a contact in a waiting room list responsive to receipt of a communication from the contact via a communication channel;
creating, by the one or more computing devices, a new customer record responsive to a passlist selection of the contact from the waiting room list, the new customer record including information captured for the contact from the communication channel; and
updating, by the one or more computing devices, a filtered communication inbox to include the communication based at least in part on the contact's correspondence to the new customer record.
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