US 11,861,918 B2
Image analysis for problem resolution
Bijan Kumar Mohanty, Austin, TX (US); Hung Dinh, Austin, TX (US); Devipriya Selvaraju, Bangalore (IN); and Karthik Sethuramalingam, Bangalore (IN)
Assigned to Dell Products L.P., Round Rock, TX (US)
Filed by Dell Products L.P., Round Rock, TX (US)
Filed on Jan. 13, 2021, as Appl. No. 17/147,657.
Prior Publication US 2022/0222481 A1, Jul. 14, 2022
Int. Cl. G06F 16/30 (2019.01); G06F 40/30 (2020.01); G06V 20/62 (2022.01); G06N 3/04 (2023.01); G06F 40/284 (2020.01); G06N 20/00 (2019.01); G06F 18/214 (2023.01); G06F 18/2411 (2023.01)
CPC G06V 20/62 (2022.01) [G06F 18/214 (2023.01); G06F 18/2411 (2023.01); G06F 40/284 (2020.01); G06N 3/04 (2013.01); G06N 20/00 (2019.01)] 20 Claims
OG exemplary drawing
 
1. A method, comprising:
receiving an input of at least one image associated with an issue;
extracting text from the at least one image;
determining an intent from the extracted text;
recommending a response to the issue based at least in part on the determined intent;
transmitting the recommended response to a user;
wherein the extracting, determining and recommending are performed at least in part using one or more machine learning models;
wherein the one or more machine learning models are trained with training data comprising at least a plurality of intents;
wherein recommending the response to the issue comprises:
building a first matrix comprising a plurality of words corresponding to the plurality of intents and a first plurality of term frequency scores for the plurality of words corresponding to the plurality of intents;
building a second matrix comprising a plurality of words corresponding to the determined intent and a second plurality of term frequency scores for the plurality of words corresponding to the determined intent;
comparing the first matrix with the second matrix to determine a matching intent from the plurality of intents to the determined intent; and
recommending an issue resolution corresponding to the matching intent; and
wherein the steps of the method are executed by at least one processing device operatively coupled to a memory.